Terms of Service

Last updated: May 2026

1. Acceptance of Terms

By accessing or using Retirement Lab ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. We reserve the right to update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the revised Terms.

2. Account Registration & Eligibility

You must be at least 18 years old to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate and complete information during registration and to keep your account information up to date.

3. Free and Pro Tiers

Retirement Lab offers a Free tier and a paid Pro tier. The Free tier is available at no cost and includes core simulation features. The Pro tier unlocks advanced engine capabilities and higher usage limits. Feature availability may change over time - current details are listed on the Pricing page.

  • Billing: Pro is available as a yearly subscription (billed annually) or a one-time lifetime purchase. Prices are displayed on the Pricing page and may change for new subscribers.
  • "Lifetime" defined: A "Lifetime" Pro purchase grants Pro access for the operational lifetime of the Service. "Lifetime" refers to the duration during which Retirement Lab operates the Service - it does not refer to the user's biological lifetime, and it does not constitute a perpetual obligation on Retirement Lab to operate the Service indefinitely. If the Service is permanently discontinued, the wind-down terms in Section 12 (Service Discontinuation) apply.
  • Cancellation: You may cancel your yearly Pro subscription at any time from your account settings. Access continues until the end of the current billing period. No cancellation fees apply. Lifetime purchases are non-recurring and do not require cancellation.
  • Money-back guarantee: Pro subscribers may request a full refund within 30 days of initial purchase - no questions asked. This applies to both yearly and lifetime plans. To request a refund within the 30-day window, please contact us at support@retirement-lab.com. Refunds are processed within 3-5 business days.

4. Acceptable Use

You agree not to:

  • Reverse engineer, decompile, or disassemble any part of the Service
  • Scrape, crawl, or use automated tools to extract data from the Service
  • Use the Service to develop a competing product or service
  • Interfere with the security, integrity, or performance of the Service
  • Share your account credentials or allow others to access your account
  • Use the Service for any unlawful purpose

5. Intellectual Property & Your Data

All content, code, algorithms, models, designs, and trademarks associated with Retirement Lab are the exclusive property of Retirement Lab or its licensors. Your use of the Service does not grant you any ownership rights. You retain ownership of the data you input into the Service.

Data on request: You may request a copy of the personal data and simulation records associated with your account at any time by emailing support@retirement-lab.com. We will provide a JSON copy of your data within a reasonable timeframe (typically within seven (7) business days), at no cost.

6. No Financial Advice

Retirement Lab is a simulation tool for informational and educational purposes only. It does not provide financial, tax, investment, or retirement planning advice. Simulation results are hypothetical projections based on mathematical models and assumptions - they are not predictions of future performance. You should not make financial decisions based solely on the output of this Service. Always consult a qualified financial advisor before making retirement or investment decisions.

7. Assumption of Risk

You expressly acknowledge and agree that your use of the Service is entirely at your own risk. All simulation outputs, projections, and data are provided for informational purposes only. Any decisions you make - including but not limited to financial, investment, tax, or retirement planning decisions - based on information obtained from the Service are solely your responsibility. Retirement Lab has no duty of care to you regarding any such decisions.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, and non-infringement. Retirement Lab does not warrant that the Service will be uninterrupted, error-free, or that simulation results will be accurate or reliable for any purpose.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Retirement Lab, its operators, developers, affiliates, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages whatsoever - including but not limited to loss of profits, revenue, savings, data, investment losses, or financial losses - arising out of or in any way connected with your use of, or inability to use, the Service, even if advised of the possibility of such damages. This exclusion applies regardless of the theory of liability (contract, tort, strict liability, or otherwise). Where applicable law does not allow the complete exclusion of liability, our total aggregate liability shall not exceed the lesser of (a) the amount you paid for the Service in the twelve (12) months preceding the claim, or (b) USD 50.

10. Indemnification

You agree to indemnify, defend, and hold harmless Retirement Lab, its operators, developers, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, or any decisions you make based on simulation results.

11. Termination of Individual Accounts

We may suspend or terminate your individual access to the Service at any time, with or without cause, with or without notice - including (without limitation) for breach of these Terms, fraudulent activity, or behaviour that compromises the security or integrity of the Service. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately, though we may retain your data as required by law or for legitimate business purposes. This Section 11 governs the termination of individual accounts; discontinuation of the Service as a whole is governed by Section 12.

12. Service Discontinuation

We reserve the right to modify, suspend, or permanently discontinue the Service - in whole or in part - at any time and for any reason, including but not limited to unsustainable operating costs, lack of commercial viability, technical infeasibility, regulatory changes, or strategic considerations. Retirement Lab is operated by a small independent team and the continued operation of the Service is not guaranteed in perpetuity.

In the event of permanent discontinuation, the following terms apply:

  • Notice. We will provide at least thirty (30) days' prior notice of permanent discontinuation by email to registered users and via a notice posted on the Service.
  • Data. During the notice period and for at least thirty (30) days following the discontinuation date, you may request a JSON copy of your data by emailing support@retirement-lab.com. After the export window closes, account data may be permanently deleted in accordance with our Privacy Policy.
  • Refunds for yearly Pro subscribers. Active yearly Pro subscribers will receive a pro-rata refund of the unused portion of their current billing period, calculated from the date of permanent discontinuation. No further refunds beyond the unused portion will be issued.
  • Refunds for lifetime Pro purchasers. If the discontinuation announcement is made within twelve (12) months of the lifetime purchase, a pro-rata refund of the original purchase price will be issued, calculated against twelve (12) months of expected service from the purchase date. If the discontinuation announcement is made more than twelve (12) months after the lifetime purchase, no refund will be issued. This rule applies uniformly to all lifetime purchasers regardless of purchase date.
  • No further obligations. Beyond the refunds and data-export commitments described in this Section 12, Retirement Lab has no further obligation, financial or otherwise, to users in the event of Service discontinuation. The Limitation of Liability in Section 9 continues to apply.

13. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Switzerland. Any disputes arising from or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.

14. Contact

For questions about these Terms, contact us at: legal@retirement-lab.com